The FCC ID number can usually be found printed somewhere on the mobile device. J) Your device must be labeled with an FCC ID to show that it is certified for use in the United States under applicable FCC regulations. I) Before sending your device to Samsung, you must perform a factory reset on it and remove all personal information. H) Reactivation Lock, Google Factory Reset Protection, or any other anti-theft locking software must be disabled on your device G) At the time of trade-in, you must be the owner of the device. Devices with battery damage will be recycled and cannot be returned to you.į) Your device must have a fully functioning charging port that is able to support charging & data transfer. ![]() If your device does not fully charge, if the battery runs hot while charging, or if your device needs to be charged multiple times during the day, it could mean that your battery is damaged. A battery is swollen if your device screen or case begins to warp around your battery and bulges around the center. If a Cracked Device Offer applies, your device may have cracks anywhere, but all other conditions apply ĭ) Your device must not be on a banned list of any kind Į) Your Trade-In Device must not have a damaged or swollen battery. Corroded charging port, SIM, or battery terminal contacts.Your trade-in device must meet the following eligibility requirements:Ī) Your device must power on, hold a charge, and not power off unexpectedly ī) Your device must have a functioning display with no black spots or pixilation of any kind Ĭ) Your device must have no breaks, cracks, or other defects that go beyond normal wear and tear, including but not limited to: What requirements does my device have to meet in order for me to receive the trade-in value?.View the Samsung Trade-In Program Terms and Conditions for more information. The instant trade-in credit for trading in a smartphone or a tablet applies only to New Samsung Devices. The Samsung Trade-In Program allows customers to trade in an eligible device and receive an instant trade-in credit toward the purchase of a new qualifying Galaxy device. You'll also find answers to common questions about the trade-in process below. Hot Pixels: These are a relatively rare breed, but they're effectively always-on pixels with all three subpixels trapped in the "on" mode, presenting as a constant white spot.Ready to trade in your old device? Learn how to prepare your old device for return by properly resetting and removing sensitive information.Stuck Pixels: Here, one or more sub-pixels are permanently lit up, giving you a fixed point of color that never changes for that pixel, although this type of stuck pixel might not always be visible in every image.This is also known as a "dark dot defect." Depending on how the polarizing filter in your screen works, a dead pixel might actually show up as a white rather than black dot, which is then known as a "bright dot defect." In either case, the pixel is dead. The result is a tiny black spot marring your otherwise pristine monitor. ![]() Dead Pixels: This is a pixel where the entire pixel is forever turned off.A tiny transistor oversees each sub-pixel and, well, sometimes transistors fail. The changing intensity of these colors gives your monitor its rich, vibrant palette. ![]() Let's kick off by getting a grip on what exactly a "pixel" is.Įach pixel or "picture element" on your screen is made up of three miniature "sub-pixels." These are in red, green, and blue. If you have one of these dead spots, can you send it back? What Is A Dead, Stuck, or Hot Pixel? LCD monitors are a marvel of technology, replacing bulky CRTs, but every rose has its thorns, and for LCDs, those thorns take the form of dead pixels.
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